A provider may not simply end care. There are rules, and you have rights.
Your care or treatment has been stopped, or a care provider refuses to help you further. That’s drastic, especially if you need that care.
Important to know: a provider may not simply end care from one day to the next. There are rules for that, and you have rights. Whether it’s a municipality, a health insurer or a care provider.
Below we walk through what you can do, depending on who stopped the care and why.
Have it put in writing why the care was stopped or refused. Without a clear reason you can’t defend against it, and often the reason can be challenged.
If a municipality or insurer stops a provision, that’s usually a formal decision. You can object within the period (often six weeks).
Ask for ‘suspensive effect’: that care continues until your objection is decided, so no gap appears in the help you need.
A care provider may only end the treatment relationship for ‘serious reasons’, and must ensure you’re not left without care. Ask about this and file a complaint if needed.
Independent client support helps you for free, knows the rules and may liaise with the provider or desk on your behalf.
Your story matters on its own. Together with others it shows exactly where the system breaks down. Anonymous is fine.
