🧠 Mental health (GGZ)
In mental health care, people often get stuck on waiting times, onward referrals, crisis thresholds, needs assessments or confusion over who is responsible. Sometimes the request for help is clear, yet suitable care still remains out of reach.
Common signs
- long waiting times
- having to tell your story all over again
- no suitable place
- from GP to mental health services to the municipality and back
- real need, but no clear route
Zorgfuik uses experiences like these to reveal patterns, not to take over individual cases.
Share an experience about mental health care🏛️ Municipality
With municipalities, friction often arises around social support (Wmo), youth services, participation, income, debt assistance or local rules. The municipality may see one element, while the real problem lies in the combination.
Common signs
- different departments
- ever more supporting documents
- unclear responsibility
- slow decision-making
- many forms for the same problem
Zorgfuik uses experiences like these to reveal patterns, not to take over individual cases.
Share an experience about a municipality🧩 Social support (Wmo)
With Wmo support, things often go wrong around needs assessments, reassessments, waiting times, personal contributions or the question of who decides what is genuinely needed.
Common signs
- the assessment does not match reality
- repeated kitchen-table assessments
- support stops or changes
- the family carer becomes overloaded
- no one looks at the whole picture
Zorgfuik uses experiences like these to reveal patterns, not to take over individual cases.
Share an experience about Wmo support🛡️ Veilig Thuis
Veilig Thuis (the Dutch domestic safety agency) can be necessary when there are safety concerns, but people can also get stuck through fear, unclear communication, the heavy impact on families or poor connection with other forms of help.
Common signs
- fear of consequences
- unclear next steps
- many parties around one family
- information feels one-sided
- safety and help become entangled
Zorgfuik uses experiences like these to reveal patterns, not to take over individual cases.
Share an experience about Veilig Thuis📄 UWV
At UWV (the Dutch employee insurance agency), traps often form around assessments, work capacity, illness, appeals, income and evidence. A single decision can have major consequences while care and work fail to line up.
Common signs
- the assessment does not feel right
- income under pressure
- lots of evidence and deadlines
- appeal procedures
- the care situation does not fit the standard process
Zorgfuik uses experiences like these to reveal patterns, not to take over individual cases.
Share an experience about UWV🩺 GP
The GP is usually the front door, but cannot fix everything. People get stuck when referrals, waiting times, feedback and follow-up care fail to connect.
Common signs
- a referral with no follow-up
- sent back to the GP without a solution
- no place in follow-up care
- it feels like a crisis, but there is no crisis route
- the GP is forced to remain the safety net
Zorgfuik uses experiences like these to reveal patterns, not to take over individual cases.
Share an experience about a GP💳 Health insurer
With health insurers, friction arises around authorisations, reimbursement, policy conditions, waiting-list mediation and what does or does not count as insured care.
Common signs
- authorisation or reimbursement unclear
- care is needed but not properly reimbursed
- waiting-list mediation falls short
- policy conditions like a maze
- lots of phone calls, little ownership
Zorgfuik uses experiences like these to reveal patterns, not to take over individual cases.
Share an experience about a health insurer⏳ Waiting list
Sometimes waiting is unavoidable. But a waiting list becomes a trap when no one bridges the gap, no one keeps ownership and the situation deteriorates in the meantime.
Common signs
- no bridging care
- no owner while you wait
- the situation gets heavier
- having to register again and again
- urgency does not fit the system
Zorgfuik uses experiences like these to reveal patterns, not to take over individual cases.
Share an experience about waiting lists↪️ Referral
A referral looks like a step forward, but can also be the start of being passed along. People are sent from GP to specialist, from mental health services to the municipality, or from desk to desk, with no one guarding the whole.
Common signs
- being referred with no follow-through
- unclear who is responsible
- explaining again and again why help is needed
- a route on paper, but no movement
Zorgfuik uses experiences like these to reveal patterns, not to take over individual complaints.
Share an experience about referrals📝 Paperwork
Forms are sometimes necessary, but they become a trap when people must fill in the same information again and again, or prove what is already known. Administration then matters more than suitable help.
Common signs
- duplicate forms
- unclear supporting documents
- applications that stall
- people giving up because of the complexity
Zorgfuik uses experiences like these to reveal patterns, not to take over individual complaints.
Share an experience about paperwork🔁 Handover
Handovers often go wrong between organisations, departments or care providers. Information gets fragmented, agreements are not followed up and the person themselves has to check whether everyone still knows what is going on.
Common signs
- information that does not travel along
- a new intake after earlier conversations
- no owner of the next step
- the waiting time starts over after the handover
Zorgfuik uses experiences like these to reveal patterns, not to take over individual complaints.
Share an experience about handovers🧭 No ownership
No ownership means everyone sees a piece, but no one guards the whole. For the person seeking help, it feels like having to become the project manager of the very situation they need help with.
Common signs
- parties pointing at each other
- no one takes ownership
- the person seeking help has to coordinate everything
- lots of meetings, few decisions
Zorgfuik uses experiences like these to reveal patterns, not to take over individual complaints.
Share an experience about missing ownership