Social support

Social support application rejected? Your next step

A rejection is a decision, and you can object to a decision. Important: usually within six weeks.

Your application for support under the Wmo (social support) was rejected. Frustrating, but it is not the end of the road.

The municipality issues a formal decision on your application. And you can always object to a formal decision. You usually have six weeks, counted from the date at the top of the rejection letter.

That sounds legal, but it comes down to four things: read carefully why it was refused, gather your papers, get free help, and send your objection in time. We will walk you through it calmly below.

Step by step

1

Read the decision carefully

The letter must state why your application was refused, and how and within what period you can object. Not stated? Call the municipality and ask for the full decision in writing.

2

Request the assessment report

After the home assessment the municipality writes a report. Request it and check whether your situation is recorded correctly. Mistakes in it are often the reason for a rejection. If the decision concerns a mobility scooter, stairlift, wheelchair or home adaptation, read the separate guidance about a refused Wmo assistive device.

3

Use free client support

Every municipality must make free independent client support available. An adviser can help organise your question and attend meetings. Read what client support can do and how to find it.

4

Object in time

Within six weeks, write an objection letter: your name, the decision reference, and why you disagree. You may also ask for a hearing to explain it in person.

5

Stuck? Take one more step

If your objection is rejected, you can go to the administrative court. Free legal aid will help you there. So you are not on your own.

⏳ Mind the deadline. Six weeks is strict. Not sure you will make it in time? Send a short ‘pro-forma’ objection (“I object, my reasons will follow”) within the period, and add the rest later.

Frequently asked questions

How long do I have to object?
Usually six weeks from the date on the decision letter. If you can’t write full reasons in time, send a pro-forma objection within the period.
Does client support cost money?
No. Independent client support is free and every municipality must offer it.
What if my objection is also rejected?
You can appeal to the administrative court. Free legal aid helps with the first steps.
What exactly is the home assessment?
It’s the conversation in which the municipality maps your situation and needs, often at your home. Always ask for the report and check it; mistakes in it are a common reason for rejection.
May I bring someone to the meeting?
Yes, always. A family member, friend or a free independent client supporter. A second pair of ears helps, and you’re not on your own.
Do I keep paying for support during my objection?
Ask the municipality to continue your current provision during the objection procedure (suspensive effect), so no gap appears in the care you need.

Help us reveal the pattern

Your story matters on its own. Together with others it shows exactly where the system breaks down. Anonymous is fine.